The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.
The initial Friends and Family test question is:
"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment"
Extremely likely, Likely, Neither Likely or unlikely, Unlikely, Extremely unlikely,
The Practice has to submit the totals for each of the above answers to NHS England on a monthly basis.
We also ask two further questions:
What do you like about our Practice?
What areas do you think we could improve?
The comments for these questions are collated and discussed at Practice Meetings. We are continually trying to improve the services we offer and welcome any feedback.
Click link below to print out Friends and Family Questionnaire and return it to the Surgery.
Friends & Family Questionnaire