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Noticeboard

WALK-IN EMERGENCY CLINIC - In response to complaints and suggestions about the appointment system, the Practice has chosen to adopt a walk-in emergency surgery.  Any patient with a single URGENT problem, needing to be seen the same day, may choose to attend between 8.30am and 10.30am on a sit and wait basis. Patients will be seen in order of priority.

NAMED GP FOR PATIENTS

Aldergate Medical Practice provides all patients with a named GP to oversee their care.  This will not affect systems already in place and you will be able to continue to book appointments with other GP's in the Practice.

Friends and Family Test

The FFT is a feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.

The initial Friends and Family test question is:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment"

Extremely likely, Likely, Neither Likely or unlikely, Unlikely, Extremely unlikely,

Dont know

The Practice has to submit the totals for each of the above answers to NHS England on a monthly basis.

We also ask two further questions:

What do  you like about our Practice?

What areas do you think we could improve?

The comments for these questions are collated and discussed at Practice Meetings.  We are continually trying to improve the services we offer and welcome any feedback.

Click link below to print out Friends and Family Questionnaire and return it to the Surgery.

 Friends & Family Questionnaire



 
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